MySpa - Web Design & Development Project

Making a splash with the UK's no. 1 all-in-one hot tub & swim spa specialists

+5,100%

Increase in interactions

+400%

Increase in conversions

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Established in 2009 by a father and son, MySpa is an independent business specialising in top quality products and market-leading aftercare. Strafe was tasked with redeveloping their existing web presence to effectively showcase the range of products and services they offer.

Deliverables

Under the hood of the client’s market

After a detailed, exhaustive exploration phase and regular meetings with key decision-makers, it was highlighted that the existing site lacked a clear user direction, causing confusing navigation loops.

Headed up by the UX team, a lot of groundwork was put in to ensure the new site’s navigation and flow was natural and intuitive to use, promoting customer wet-tests and special offers.

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Evolving a modern business based on customer experience.

Simplifying a complex content architecture

Due to the multiple levels of content which had to be organised, it called for an intensive prototyping phase to test the information architecture.

Following further user testing and client sign-off, the feature-rich UI was designed from multi-tier navigations, animations and form elements.

The result was clear, deliberate user flow which allows customers to get to the products of interest, quicker and with less frustration.

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Creating a new visual language

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Lifestyle photography

The greatest asset of MySpa’s business is their “try-before-you-buy” wet testing facility at their Leicestershire showroom and we wanted to sell this as a unique, high-end experience for the client. With the help of Scene Photography, we captured a range of users enjoying the aspiration of hot tub and swim spa ownership.

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Brand colour refresh

Taking MySpa’s current brand colour palette, we adapted and updated this to reflect its new web presence.

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Interactable elements

Quick product filtering and sorting were essential to the user journey, giving the user the power to find their ideal product. This gave the website a key advantage over competitors who rely on traditional print media and brochures.

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Custom UI components

The site’s feature-rich UI was a significant time investment for the project, yet was worth more than the additional effort once it was realised in the browser.

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Fully responsive design elements

Each of the site’s elements were built modularly and mobile first to ensure that it adapted to the native screen size of the device it is viewed on, giving the user the best possible experience.

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Marketing Manager Karolina Chmielarska

Karolina Chmielarska

Marketing Manager @ Tobacco Dock

"Strafe has been fantastic to work with. They have approached the website redesign project very thoroughly, taking time to understand our business, challenges and objectives. Each step of the project made me feel more comfortable and happy with my agency choice. No question was ever left unanswered, and the team made complex technical & design queries easy to understand."

Director Joel Kemp

Joel Kemp

Director @ Lockwood Publishing

"Strafe take time to understand your needs and objectives which massively helps to deliver exactly what you are after. Strafe have great experience in the user journey and pretty much nail exactly what you are after. I found it refreshing working with an agency that instantly understands what you are trying to achieve and simply delivers with no nonsense."

Director Keiran Hart

Keiran Hart

Director @ Virtual Headquarters

"Strafe Creative continue to be a very important partner in our business. Not only did they build a website that converts at a rate way above industry averages, but they are always on hand to offer advice and ongoing support as our business continues to grow. I highly recommend the team at Strafe Creative."

Director Phil Richardson

Phil Richardson

Director @ Shortlist Marketing

"The team at Strafe were great, created a brand and website which really hit what we wanted and has received nothing but great reviews. Has it increased ROI? In the first few months since launch, visitors are up around 80% on average but engagements and high quality inbound leads from our target market are up about 600%."

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